Help Center

Simply choose your items, add them to your cart, and complete checkout using a secure payment method.

We accept major credit and debit cards, along with other secure payment options available at checkout.

Yes. A confirmation email is sent immediately after your order is placed.

We process orders quickly, so changes or cancellations are only possible shortly after purchase. Contact us as soon as possible.

Payment issues may occur due to insufficient funds, incorrect details, or bank restrictions. Try again or contact your bank for assistance.

Taxes are applied where required and will be calculated at checkout.

Orders are typically processed within 2–5 business days.

Most orders arrive within 7–21 business days, depending on your location.

Yes, we ship to many countries worldwide.

Once your order ships, you’ll receive an email with tracking information.

Tracking updates may take a few days to appear. If it hasn’t updated after several days, contact us.

If your order appears lost or significantly delayed, reach out and we’ll assist you.

We accept returns on all products, provided they are unused and in original condition.

Contact our support team with your order number and reason for return.

Yes, all products are eligible for returns.

Approved refunds are processed within a few business days.

Refunds are issued for the product price. Shipping fees may not be refundable.

Contact us within 48 hours of delivery with photos and we’ll resolve it promptly.

LofiCam Print and Print+ use thermal technology, which prints in authentic black-and-white for a true retro feel.

Yes. Our cameras support MicroSD cards (up to 32GB), allowing you to save digital copies of your photos and videos.

LofiCam Print and Print+ include a rechargeable 1500mAh battery, offering approximately 5–7 hours of use depending on activity.

Yes. Our cameras are designed to be lightweight, easy to use, and made from durable, non-toxic materials suitable for kids (with adult supervision for younger ages).

No. Our instant print models use ink-free thermal printing technology, so you only need replacement paper rolls.

No, guest checkout is available.

Faster checkout, order tracking, and access to future updates.

Use the Contact Us page or email us directly.

We typically respond within 24–48 hours.

Contact us immediately. Address changes may be possible if the order hasn’t shipped yet.

LofiCam™ is built around nostalgia, creativity, and capturing real-life moments in a simple, aesthetic way.

Not at all. While kids love it, LofiCam™ is designed for anyone who enjoys retro vibes, instant memories, and creative photography.

Yes, we regularly introduce new colors, bundles, and limited editions — stay tuned for updates.

Absolutely. We love seeing your memories and may feature community photos on our platforms (with permission).

Yes, from time to time we run exclusive offers and bundle deals — keep an eye on our store for announcements.